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SAI 460 Week 5 Quiz

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1. (TCO 9) Which of the following is NOT a factor that influences resistance to change? (This question may have one or more answers. For full credit check all that apply.) 2. (TCO 9) Actions taken to overcome resistance should include which of the following? (This question may have one or more answers. For full credit check all that apply.) 3. (TCO 9) Actions taken to overcome resistance should include which of the following? (This question may have one or more answers. For full credit check all that apply.) 4. (TCO 8) Signs of deterioration in the changed process include which of the following? (This question may have one or more answers. For full credit check all that apply.) 5. (TCO 9) Which of the following is NOT a general category of the most common issues in change management? (This question may have one or more answers. For full credit check all that apply.) 6. (TCO 9) In managing issues and problems related to change management, the three topics that must be addressed are ________, ________, and 7. (TCO 8) Which of the following are steps in defining a measurement process for change management? (This question may have one or more answers. For full credit check all that apply.) 8. (TCO 8) Key components of ongoing process measurement include which of the following? (This question may have one or more answers. For full credit check all that apply.) 9. (TCO 9) Which of the following are examples of outside factors that DO NOT impact business activities or cause deterioration of a change implementation? (This question may have one or more answers. For full credit check all that apply.) 10. (TCO 9) What steps should NOT be taken when dealing with deterioration and reverting the system? (This question may have one or more answers. For full credit check all that apply.)

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