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SAI 460 Week 7 Quiz

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1. (TCO 11) Which of the following steps is not included in the process of process management? (This question may have one or more answers. For full credit check all that apply.) 2. (TCO 11) The two parts of a Change Strategy are the __________ and the “What.” 3. (TCO 11) Which of the following activities are NOT part of the PLAN WORK task in process management? (This question may have one or more answers. For full credit check all that apply.) 4. (TCO 11) Which of the following are types of goals for change? (This question may have one or more answers. For full credit check all that apply.) 5. (TCO 11) Indirect costs that comprise total cost of ownership include which of the following? (This question may have one or more answers. For full credit check all that apply.) 6. (TCO 11) Steps that can be used to determine the total cost of ownership include which of the following? (This question may have one or more answers. For full credit check all that apply.) 7. (TCO 11) One of the more difficult aspects of determining Return on Investment is calculating the _____________ benefits. 8. (TCO 11) When determining the best change strategy for an implementation, each change strategy should be compared to _________. (This question may have one or more answers. For full credit check all that apply.) 9. (TCO 11) A change implementation risk is that managers will lose interest in the change objectives if the objectives appear 10. (TCO 11) Which of the following groups of individuals CANNOT be stakeholders in a change implementation? (This question may have one or more answers. For full credit check all that apply.)

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